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HSE Commitments

Join Us in Prioritizing Safety and Sustainability

Master Flo invites you to join us in our unwavering commitment to health, safety, and environmental stewardship. Together, we can make a positive impact and ensure a better, safer future for all.

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Leadership & Commitment

Our Dedication to Health, Safety, and the Environment

Master Flo leads with a strong commitment to the well-being of our employees, contractors, visitors, and the communities impacted by our operations. Our senior management actively engages with our Health, Safety, and Environment (HSE) Management System, demonstrating unwavering leadership and dedication to excellence in HSE performance.

Key Aspects of Our Leadership & Commitment:

  • Corporate HSE Policy: Our Corporate HSE Policy, endorsed by our President, underscores our resolute dedication to HSE management and the cultivation of a positive safety culture.

  • Zero Incident Focus: We set the bar high, aiming for a zero-incident environment, as we uphold our responsibility to protect all individuals from harm.

  • Proactive Measures: Our leadership and commitment translate into proactive measures that include:

    • Annual HSE goal setting
    • Annual Safety Stand-Down
    • Monthly executive meetings with a strong HSE presence
    • Continuous HSE performance measurement and expectations for improvement
    • Quarterly senior management site, plant, and facility inspections
    • Monthly HSE newsletter distribution to all employees
    • Incident alerts with swift corrective actions
    • Progressive discipline for inadequate job performance, including safety
    • Incident trend analysis, shaping our annual safety action plans
    • Annual HSE audit aligned with the Enform COR audit protocol
    • Adherence to Industry Recommended Practices

Together, We Lead in Safety and Sustainability

Our leadership and commitment extend beyond policies and procedures; they represent a shared responsibility. Join us in our mission to create a safer, more sustainable future for all.

HSE Corporate Policy & Standards

Our Commitment to Health, Safety, and the Environment

Dedication to Health, Safety, and the Environment (HSE) is not just a principle; it’s a fundamental part of our business processes. We prioritize the safety of our employees and everyone impacted by our operations. Our commitment is evident through our management plans, policies, and corporate values.

Comprehensive HSE Framework

Our HSE framework is designed to meet international standards and is compliant with the regulations in every jurisdiction where we operate. It encompasses:

Leadership and Expertise

Our HSE team, reporting directly to the President, is led by a board-certified safety professional with over a decade of experience in the field. Our highly qualified safety specialists stay updated on regulatory, legislative, and industry requirements through continuous education, training, committee memberships, conferences, and safety seminars.

Continuous Improvement

We are committed to enhancing our Safety Management System through a rigorous continuous improvement process. This includes HSE auditing, inspections, reviews of corporate standards, and the annual development of key HSE initiatives. Our approach ensures the health and safety of all those affected by our operations.

Setting Global Standards

  • The HSE team develops global standards that align with the highest requirements in the jurisdictions we operate in.
  • Corporate standards are meticulously reviewed by our HSE team and operations group, approved by the Corporate HSE Manager, and then implemented.

Staying Informed and Adapting

We stay informed and adapt to changing legal requirements and industry standards that enhance our HSE performance and safety culture. This is achieved through:

  • Professional insights from our fully qualified HSE staff.
  • Participation in Canadian Society of Safety Engineers chapter meetings.
  • Engagement in HSE conferences and professional development seminars.
  • Active involvement in Enform member meetings.
  • Participation in Energy Services Association of Canada (ENSERVA) member meetings.
  • Adherence to Enform Industry Recommended Practices (IRP).
  • Regular reviews of legislation to ensure compliance.

We’re not just committed to HSE; we’re dedicated to setting the highest standards and continuously improving our practices to protect the well-being of our people and the environment.

Training & Competency

Empowering Safe Practices through Training

At Master Flo, our HSE Management System places a strong emphasis on employee engagement and the development of safe work practices. Our dedicated team of HSE specialists and technical trainers ensures that our employees are not only trained but also competent in carrying out their responsibilities safely, aligning with the high standards expected by our customers.

Comprehensive Training Tracking

We maintain a specialized internal safety training database, meticulously tracking employee training, compliance, competency assessments, and recertification requirements. Our training is made accessible globally across the Master Flo Group of Companies through a versatile approach that combines classroom, hands-on training, and a web-based portal.

Prioritizing Safety Skills and Competencies

We believe that a robust HSE training approach equips our employees with essential skills and competencies to perform their duties safely and return home safely after every workday. Here are some examples of our training initiatives and delivery methods:

  • New Hire Orientation: Comprehensive orientation for new employees, including a new employee handbook.

  • Contractor Safety: Guidelines and practices for contractors outlined in a dedicated handbook.

  • Monthly Compliance Audit: Regular audits by HSE with swift corrective actions to ensure compliance.

  • Annual HSE Audits: Thorough annual audits results in corrective actions, ensuring ongoing improvement.

  • Emergency Response Drills: Annual drills, reactions, and reviews to enhance our Emergency Response Preparedness (ERP).

  • Monthly Toolbox Meetings: Regular operational meetings focusing on safety and best practices.

  • Joint Worksite Safety & Health Committee Meetings: Monthly meetings to address safety concerns collaboratively.

  • Safety Moment Training: Safety moments integrated into monthly senior executive management meetings.

  • Incident Management: Training on incident reporting, investigation processes, and root cause analysis.

  • Performance Review & Discipline: A comprehensive performance review process, including progressive discipline when necessary.

  • Supervisor Safety Leadership: Training to empower supervisors with safety leadership skills.

  • Policy & Procedure Review: Regular review and acknowledgment of HSE policies and procedures.

  • Hazard Assessment and Control: Training to identify and manage workplace hazards effectively.

  • Job-Specific & Technical Training: Including H2S, Forklift, Hazardous Materials, Cranes and Rigging Safety, First Aid, PPE, SCBA/SABA, Commercial Vehicle Operations, TDG, and equipment-specific training tailored to job functions.

  • Annual Safety Stand Down: An annual event dedicated to reinforcing our commitment to safety.

At Master Flo, we prioritize training and competency to ensure that our employees have the knowledge and skills needed to work safely, fostering a culture of safety excellence.

Hazard Assessment & Risk Management

Proactive HSE Risk Reduction

Master Flo is unwavering in our commitment to reducing HSE risks associated with our operations. We achieve this by systematically identifying HSE hazards and implementing rigorous risk management measures. Our approach follows the hierarchy of controls to assess and mitigate risks, prioritizing the safety of our workforce and the communities where we operate.

Comprehensive Risk Assessment

We leave no stone unturned when it comes to risk assessment. Our thorough process ensures that all work-related hazards are identified, assessed, and either eliminated or minimized to prevent harm. To effectively manage risks and reduce exposure across all operations, we utilize a range of risk-based tools and strategies.

Active Employee Involvement

Hazard assessment and risk reduction are a collective responsibility. Every employee is expected to actively participate in these processes. We employ a multi-faceted approach to identify and manage risks proactively, even before an incident occurs. Our approach encompasses traditional hazard assessment techniques, near-miss reporting, inspections, audits, site observations, and the authority to stop work when safety is in question. This approach enhances hazard awareness and lowers risk tolerance.

Key Risk Mitigation Measures Include:

  • Field-Level Risk Assessments (FLRA): Identifying and addressing risks specific to field-level activities.

  • Job Hazard Analysis (JHA): Comprehensive analysis of job-specific hazards and risk reduction measures.

  • Hazard Assessment and Control Safety Standard: A standardized approach to hazard identification and control.

  • First Day Safety Orientation: Includes Emergency Response Plan (ERP) overview.

  • HSE Policies and Procedures: Guiding principles for safe practices.

  • Emergency Response Plan (ERP): Preparedness for swift and effective response.

  • Risk Management Processes: Systematic processes for managing and mitigating risks.

  • Hazardous Job Inventories: Identifying roles with specific hazards and implementing controls.

  • Management of Change (MOC): Addressing changes in facilities, equipment, chemicals, or design.

  • Pre-Use Inspections: Ensuring critical equipment operates safely.

  • Preventative Maintenance Schedules: Regular maintenance to ensure equipment safety and compliance.

  • Regular Scheduled Safety Meetings: Opportunities for safety discussions and updates.

  • Right to Refuse Unsafe Work and Stop Work Authority: Empowering employees to halt unsafe work.

  • HSE Training: Equipping employees with the knowledge and skills for safe practices.

  • Supervisor and HSE Walkthrough: Supervisory engagement in safety oversight.

  • Hazard Observation: Encouraging proactive hazard reporting.

  • Job-Specific / Technical Training and Competency Assessments: Ensuring competence in specialized roles.

  • Annual Safety Stand Down: A dedicated event reinforcing our commitment to safety.

  • On-the-Job Mentoring: Experienced guidance to enhance safety awareness.

Environmental Responsibility

Master Flo is deeply committed to environmental responsibility, considering it an integral part of our Corporate HSE Management System. Our ongoing efforts are aimed at reducing our environmental impact across all our operations. Within our HSE Management System, we employ risk management tools to proactively address environmental concerns in our facilities and at customer locations. As a testament to our dedication, our HSE Management System is now ISO 14001:2015 certified.

ISO 14001:2015 Certification

Master Flo proudly holds ISO 14001:2015 certification, reflecting our stringent environmental management practices.

Positive Environmental Initiatives

Our environmental stewardship extends to various initiatives designed to make a positive impact on our surroundings. Here are some of the steps we’ve taken:

  • Equipment Remanufacturing and Reselling: We assist producers by locally and globally remanufacturing and reselling equipment.

  • Waste Recycling: We diligently separate and recycle used office paper, plastic, and cardboard through a third-party waste management company.

  • Metal Recycling: All scrap metals are collected and recycled by a third-party scrap metal recycling company.

  • Used Oil Recycling: Used oils are collected and responsibly processed by approved oil recycling companies.

  • Glycol Recycling: We utilize a Glycol recycler to reuse Glycol for hydro-testing equipment, ensuring its proper collection, segregation, and environmentally sound disposal.

  • Hazardous Materials Recycling: We engage an approved hazardous materials recycling company to properly recycle or dispose of used paints and thinners.

  • Safe Product Usage: We promote safe product usage by posting Workplace Hazardous Materials Information System (WHMIS) charts for employees.

  • Biodegradable and Eco-Friendly Products: Wherever possible, we replace environmentally harmful products with biodegradable and eco-friendly alternatives, such as cleaners.

  • Recycling Electronics: Used batteries, light bulbs, toner cartridges, and computer equipment are all recycled through approved recycling companies.

  • Energy Efficiency: We’ve installed energy-efficient lighting within our manufacturing facility to reduce energy consumption.

  • Incident Investigation: All environmental incidents are thoroughly investigated by our HSE department, leading to meaningful preventive or corrective actions.

Our commitment to environmental responsibility reflects our dedication to being responsible corporate citizens within the communities where we operate. We are constantly evolving our practices to reduce our environmental footprint and promote a sustainable future.

Performance Monitoring

We hold ourselves to the highest standards of Health, Safety, and Environment (HSE) performance. To ensure the effective execution and monitoring of our commitment, we employ industry-recognized monitoring practices that are well-documented, implemented, and continuously tracked.

Continuous Monitoring for Excellence

Our dedicated HSE department conducts ongoing performance monitoring, providing us with invaluable insights to enhance our HSE practices. Here’s how we ensure accountability and transparency:

  • Monthly Incident Tracking: We meticulously track incidents on a monthly basis to identify trends and areas of improvement.

  • Senior Executive Meetings: HSE performance is a key agenda item during our regularly scheduled executive management meetings, ensuring that senior leadership is actively engaged.

  • HSE Newsletter: Our monthly HSE newsletter keeps all staff informed about our performance, best practices, and safety updates.

  • Incident Trending: By analyzing incident trends, we proactively address potential issues and implement preventive measures.

  • Near-Miss Reporting: We encourage near-miss reporting to learn from close calls and avoid potential incidents.

  • Inspection Tracking: All inspections are thoroughly tracked to maintain a high level of safety and compliance.

  • Corrective Action Closure Tracking: Timely closure of corrective actions is monitored closely to ensure effective resolution.

Transparency and Communication

We believe in open and transparent communication regarding our performance. To that end, we share the results and findings of our monitoring with both management and employees through various channels:

  • Monthly Executive Meetings: Monthly meetings with our senior executives provide a platform to discuss our performance and strategies for improvement.

  • Monthly HSE Newsletter: Our monthly newsletter disseminates important HSE information, including performance updates.

  • Annual HSE Audit: Our annual HSE audit ensures that our practices align with industry standards and best practices.

  • Annual Safety Stand Down: Our annual safety event is an opportunity to reinforce our commitment to HSE and share key findings with all employees.

  • Incident Alerts: Prompt incident alerts are issued when necessary, keeping everyone informed about critical developments.

Through these rigorous monitoring practices and transparent communication, we uphold our commitment to HSE as a core corporate value and guiding principle. Master Flo’s dedication to excellence in HSE performance is unwavering, and we continually strive for improvement.

Incident Reporting & Investigation

Safety is paramount, and our commitment to achieving zero incidents is unwavering. To uphold this commitment, we have established a robust incident reporting and investigation process that ensures the safety and well-being of our employees and partners.

Thorough Incident Investigation

In alignment with our HSE Management System, we diligently investigate all incidents, including near-misses. Each incident is meticulously documented and recorded in our specialized safety database, facilitating tracking, trending, and the closure of corrective actions.

Transparency and Accountability

For recordable injuries and serious incidents, our Corporate HSE Manager is promptly informed, and senior management conducts a comprehensive review. We prioritize identifying the root causes of incidents and promptly develop and implement corrective actions.

Effective Communication

The Stream-Flo Group of Companies maintains a multi-level communication strategy to keep all employees and management informed about incidents, trends, and industry initiatives. Our internal communication process includes issuing Safety Alerts globally to all management whenever incident trends are identified. These alerts prompt Safety Stand Downs at all Stream-Flo Group of Companies locations, where the issue is addressed, and corrective actions are implemented to prevent recurrence.

Types of Incidents Investigated

Our incident reporting and investigation process covers a wide range of incidents, including but not limited to:

  • Near misses
  • First aid cases
  • Property damage incidents
  • Motor vehicle incidents
  • Recordable incidents
  • Lost time incidents
  • Fatality incidents
  • Safety observations

Our Approach to Incident Investigation

For each incident, we follow a structured approach:

  • All involved parties actively participate in the investigation, led by an HSE (OHS) specialist.
  • Root causes are determined, and corrective actions are developed and approved by management.
  • Incidents are meticulously recorded in our safety tracking database to ensure that corrective actions are tracked to closure.
  • Incident findings are communicated through incident alerts to prevent similar occurrences at other facilities.
  • Incidents affecting all locations are highlighted in our monthly HSE newsletter.
  • Regular reviews of incidents are conducted during our monthly manufacturing and toolbox meetings with staff.

Our commitment to incident reporting and investigation reflects our dedication to fostering a culture of safety and continuous improvement. We firmly believe that every incident is an opportunity to enhance our safety measures and protect our valued team members and partners.

Audit & Management Review

At Master Flo, we consider regular audits and management reviews fundamental to our commitment to health, safety, and environmental (HSE) excellence. These systematic evaluations provide valuable feedback that empowers our leadership team to steer our continuous improvement efforts.

Ensuring Compliance & Certification

Master Flo conducts a comprehensive annual audit of our Corporate HSE Management System, adhering to the Enform COR Audit Protocol. This audit is mandated by local government regulations and Workers’ Compensation Board requirements to maintain our certification in the COR (Certificate of Recognition) Program. To ensure compliance and certification, Enform conducts a meticulous review of our annual HSE Management System audit, ensuring quality control and submission to relevant government agencies.

Exceeding Industry Standards

The Enform audit protocol sets a high industry standard for reviewing and enhancing HSE management systems. Widely regarded as the benchmark in the Western Canadian oil and gas sector, this audit protocol serves as our Corporate HSE audit framework. It encompasses eight key elements:

  1. Management Involvement and Commitment
  2. Hazard Identification and Assessment
  3. Hazard Control
  4. Training
  5. Emergency Response Planning
  6. Incident Investigation and Reporting
  7. Communications
  8. Joint Worksite Committee

Each element undergoes a detailed review consisting of three integral components:

  1. Worksite Observations
  2. Comprehensive Documentation Review
  3. Employee Interviews Across All Organizational Levels

Commitment to Continuous Improvement

The executive summary of our annual HSE audits is carefully examined by Master Flo’s senior management team. Their active engagement ensures that corrective actions are wholeheartedly supported, propelling us toward continuous enhancement of our HSE management system.

Audits and management reviews are the cornerstones of our unwavering commitment to HSE excellence. These practices underscore our dedication to creating a safer and more sustainable workplace for our valued team members and partners.

Driving Continuous Improvement

Master Flo’s unwavering commitment to health, safety, and environmental (HSE) excellence is grounded in our dedication to continuous improvement. We actively collaborate with local regulators, industry peers, and association partners to cultivate superior HSE performance, reinforcing our culture of continuous enhancement.

Key Initiatives Fueling Progress

To prevent incidents and meet the evolving needs of our customers, we have developed a fully integrated Safety Management System, certified and registered with various contractor and supplier management databases. Furthermore, Stream-Flo plays an active role in oil and gas industry associations, participating in the development of critical HSE initiatives. Some noteworthy examples include:

1. Computer-Based Online HSE Training

  • Accessible at all locations for comprehensive employee training.
  • Global accessibility ensures all employees benefit from the latest modules designed to enhance HSE performance.
  • Supports the Safety Management System by facilitating Corporate HSE Policy reviews and Corporate HSE Standards acknowledgement by all team members.

2. Cutting-Edge Personal Gas Monitoring Program

  • Utilizes calibrated and meticulously maintained equipment to alert employees to potential hazards on worksites.
  • Employs state-of-the-art personal gas monitors to measure and track employee exposure.
  • Provides real-time data and reporting to managers and supervisors, monitored daily.
  • Implemented for exposure monitoring on customer sites and within our facilities.
  • Assigned to individual employees, with data stored, tracked, and reviewed systematically.
  • The online system tracks the monitor’s life, health, and performance.

3. Hand Injury Reduction Program

  • Incorporated into the Corporate Standard as an integral safety measure.
  • Achieved a remarkable 35% reduction in hand and finger injuries post-implementation.
  • Ongoing education, training, and enhanced personal protective equipment (PPE) measures continually bolster this program, further reducing injuries and incidents.

The journey towards HSE excellence is driven by a relentless pursuit of improvement. These initiatives underscore Master Flo’s commitment to creating a safer, more secure environment for our valued team members, partners, and the communities we serve.

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